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Material Handling Information - Case Studies - Northwest Airlines
   
Case Studies - Transportation Industry Application
Northwest Airlines
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Application
  • Northwest Airlines maintenance facility, Minneapolis, MN.
  • Supplies parts for line and heavy maintenance mechanics that service the airline's fleet of more than 400 aircraft.
  • Averages 32,000 parts orders per month for maintenance items, small components used in larger assemblies, and cabin interior components.
Key Customer Benefits
  • Order-picking cycle time reduced 60%.
  • Order delivery time reduced 21%.
  • Near 100% inventory accuracy.
  • Productivity nearly doubled.
  • 12,000 square feet made available for other expansion projects.
  • Improved ergonomics for stock clerks.
Material Flow Requirements
  • Reduce order-picking cycle time, minimizing Airplane on Ground (AOG) flight delays.
  • Improve inventory accuracy for more than 60,000 SKUs.
  • Improve worker ergonomics and picking process efficiency.
  • Make full use of available vertical space.
Material Flow Hardware
  • Three-aisle mini load automated buffer with 7,000 storage locations.
  • Ergonomic workstations with U-shaped conveyors for input/output to the mini load.
  • Real-time inventory control software with interface to Northwest's host computer.
Material Flow Process

Input
  • Incoming parts are entered into Northwest's computer system and put into color-coded totes according to which aisle they are to be stored in the mini load.
  • A conveyor transports the totes from the receiving dock to the mini load.
  • Stock clerks input totes to the mini load as needed between order picks.
Output
  • Mechanics enter their parts orders into Northwest’s host computer, which forwards the order to the mini load’s control software.
  • As the mini load retrieves the tote and delivers it to the picking workstation, the stock clerk's terminal displays the items to pick, the pick quantity, and which hanger receives the order.
  • When the order is picked, the stock clerk puts the order in a plastic bag; the printer generates a peel-off label that goes on the bag.
  • The stock clerk then puts the completed order in a section of the shelf designated for each hanger.
  • Delivery personnel loop back and forth between the maintenance hangers and the warehouse picking up orders and returning unused parts, which are returned to the mini load.
  • For high-priority AOG orders, the system triggers a yellow light at the workstation that stays on until the AOG part is picked.
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